
John Lewis & Partners
The research that created a product team
A discovery into reviews and customer content that led John Lewis to fund a new nine-person product team.
I'm a senior product designer with over 15 years' e‑commerce experience. I've been lucky enough to work at some of the UK's largest retail companies across many industries, including Marks & Spencer, Argos and John Lewis & Partners, and most recently SeedLegals and ASOS.
At John Lewis & Partners, I worked across different product teams to deliver improvements throughout the website and app, including Fashion, Customer Content and product pages.
Past & present
SeedLegals
ASOS
John Lewis & Partners
Marks & Spencer
Argos
Iglu Ski
Planet Cruise
WiggleSelected work

John Lewis & Partners
A discovery into reviews and customer content that led John Lewis to fund a new nine-person product team.

John Lewis & Partners
A My Reviews area in My Account that made reviewing easy to find, and became the second-largest way customers submit reviews.
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